RETURN, EXCHANGE & REFUND POLICY

Leviosa has a 3-Day Return & Exchange Policy, which means you have 3 days from the date of delivery to initiate a return or exchange. The return/exchange window will automatically close after this period.

To register a return or exchange, please email us at support@leviosajewels.in or DM us on Instagram (@leviosajewels_) within 3 working days of delivery with your order ID and the reason for the return/exchange. An unboxing video is mandatory.

Please note that we DO NOT ISSUE CASH REFUNDS under any circumstances. All returns and exchanges are eligible for store credit only, which will be issued in the form of a coupon code with unlimited validity.

• Return Charges: For returns, the cost for reverse shipping (collecting the item from you) will be INR 60 per order, which will be deducted from your store credit.

• Exchange Charges: For exchanges, a flat fee of INR 70 will be charged to cover the cost of reverse shipping (collecting the original item from you) plus the shipping of the exchanged product back to you. This amount will be payable by the customer before the exchange is processed.

The coupon code for returns will be issued after deducting the applicable charges once we receive the products in their original condition.

Important Notes:

Damaged & Missing Products:
We implement a 3-layer checking process to prevent damages or errors. Returns or exchanges will only be accepted if the customer receives a product in a damaged condition and reports it within 3 days of delivery. You must provide proof through an unboxing video clearly showing the damage. Failure to comply with this requirement will result in rejection of the return/exchange request.

If multiple products are purchased, only the damaged item(s) will be accepted for return or exchange. Store credit for damaged items will be issued within 7 days after the products are returned to us.

Please ensure the video clearly shows the damage, including a zoomed-in view of the defective part of the jewelry. A 360-degree unboxing video of the parcel is required. Insufficient evidence or visible tampering with the packaging may result in your claim being denied. In such cases, Leviosa reserves the right to make the final decision.

Dislike:
If you dislike a product upon delivery, you can request a reverse pickup within 3 days. The applicable charges will be:

• Return: INR 60 deduction from store credit.

• Exchange: INR 70 payable before dispatch of the new product.

You will receive your coupon code within 7 days after we receive the product, provided it is unused and in good condition. If the return is rejected, the coupon will not be issued.

After submitting your return or exchange request, please be available for the reverse pickup and respond to calls from the delivery partner. If you are unavailable, the delivery partner may cancel the pickup at their discretion, necessitating a re-initiation of the process, which may extend the timeline.

Note that while most pin codes support both forward and reverse services, some may only support forward shipping. In such cases, we may ask you to return the product via an alternate courier service.

Order-Level Processing:
Returns and exchanges will be processed at the order level and not on a product-by-product basis. We no longer accommodate requests for individual product returns or exchanges.

Gift Box Items:
Individual jewelry pieces in a combo or gift box cannot be replaced or returned.

Promotional Items:
Products purchased during special promotions, contests, clearance sales, or any specific schemes cannot be returned or replaced.

Cancellation Policy:

Due to operational challenges, we do not accept order cancellations. We kindly request that customers refrain from making impulsive purchases.